Recognize Signs Of A Propane Or Gas Leak And Act Quickly.
Learn how to recognize a possible propane or gas leak, avoid ignition sources, leave the affected area, and report the emergency from a safe location.
Recognize The Propane Odor
Propane is odorized to smell similar to rotten eggs, a skunk’s spray, or sulfur. Treat any unexpected gas odor as a possible leak.
Listen For Hissing Sounds
Hissing or whistling near a propane tank, line, valve, connector, regulator, or appliance may indicate escaping gas.
Avoid Flames And Sparks
Do not operate lights, appliances, electrical switches, phones, or vehicles near the affected area. Extinguish smoking materials and open flames only if it is immediately safe.
Leave The Area Immediately
Move everyone away from the building, tank, equipment, or suspected leak. Do not remain nearby or attempt to locate the source.
Call From A Safe Location
Call 911 and Stuck Energy only after you have moved a safe distance away from the building, equipment, tank, or suspected leak.
Wait For Clearance
Do not return to the affected area or use propane equipment until emergency responders or a qualified professional confirms that it is safe.
Prepare Your Property For A Safe And Accessible Fuel Delivery.
Preparing your property helps protect people, equipment, and the delivery team while allowing your fuel delivery to be completed safely and without unnecessary delays.
Clear The Delivery Route
Remove vehicles, equipment, trailers, debris, low-hanging branches, and other obstacles from the driveway and delivery path.
Address Snow And Ice
Plow, shovel, sand, or treat the driveway and walking path so the driver can safely reach the tank or fill connection.
Unlock Gates And Access Points
Open necessary gates and provide Stuck Energy with current access codes or property instructions before the expected delivery.
Secure Pets And Animals
Keep pets, livestock, and other animals safely away from the driver, delivery truck, hose, tank, and fill area.
Identify The Correct Tank
Clearly mark the correct tank, fill pipe, or delivery point, especially when snow, vegetation, or multiple tanks make it difficult to identify.
Report Property Changes
Tell Stuck Energy about construction, driveway changes, new gates, access restrictions, underground hazards, or other conditions that could affect delivery.
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